Diversely skilled Technical Engineer with more than 10 years helping businesses and organizations maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Capable of deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment.

Sr. Technology Engineer, FIS (Fomerly Worldpay/ Vantiv)

9/2014 – Present

Oversee the day-to-day operations for the Credit Card processing platform ensuring maximum uptime for the Integrated Payments system.Analyze and assess crisis situations to determine the best, and most feasible solution to minimize system downtime. Perform root-cause analyses to identify issues with the Integrated Payments processing system; collaborate with development and IT to ensure the implementation and deployment of software and hardware updates in a highly secured environment.

• Collaborate with project teams to develop business cases to test necessary enhancement and the evolution of the platforms.
• Manage team projects by providing architectural expertise, technical, and operational support and serving as intermediate point of contact for system failures.

Sr. NOC Engineer, FIS (Fomerly Vantiv/Mercury)

5/2013 – 9/2014

Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices. Created standard procedures to create consistency and improve support response time. Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.

• Performed Windows server maintenance and updates, and assisted with Windows Server deployment in VMware.
• Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.

IVC Coordinator/Jr. Sys Admin, Durango School District 9-R

2/2008 – 5/2013

Provide primary IT support for multiple schools in the district. Support included internal software packages, imaging, SMARTboards, projectors, printers, document cameras, etc. Created backup media to enable the capabilities of imaging multiple computers simultaneously. Developed deployment schedules for imaging and upgrades to networking equiptment.

• Trained administrators, educational coordinators, parents, teachers and students on the use educational software and hardware.
• Scheduled interactive video conferences (IVC) for teachers and schools according to requests received in a timely manner. Processed rush orders according to equipment available.
• Collaborated with the system administrator with converting and migrating physical servers to VMware, and installing new cisco switches and IBM servers at the schools.

Computer Repair Technician, Computhority

10/2007 – 1/2008

Communicated with customers to resolve complaints by identifying issues, possible malfunctions or the need for further customer education. Disassembled units to diagnose issues and repair equipment for customers. Reassembled, adjusted and cleaned equipment as needed to provide a finished product. Recorded maintenance and repair work implemented on units. Performed maintenance of personal computers, virtual desktops using VMware, and peripheral equipment, identifying problems and providing appropriate solutions.

• Performed maintenance of personal computers, virtual desktops using VMware, and peripheral equipment, identifying problems and providing appropriate solutions.

Technician Intern, Durango School District 9-R

9/2004 – 2/2008

Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment. Monitored infrastructure performance and the maintenance of internal corporate network and computing systems. Oversaw investigation and resolution of hardware and software issues both remotely and onsite.

• Collaborated with other technicians to troubleshoot system failures and document findings for future reference.
• Identified and removed computer viruses and malware, providing major repairs in accordance with maintenance schedules and outside vendor recommendations.

Fort Lewis College — Durango, CO — BA Computer science

VCA Certification

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